Audio Visual Solutions
AV Support Services
Whether it’s a failed video call, a non-responsive touch panel, or a room that just won’t start — our AV help desk is your first line of defence. We provide fast, effective troubleshooting and remote diagnostics to get your systems back online with minimal disruption.
Our multilingual support team understands the urgency of AV failures and responds accordingly — backed by ISO-aligned processes and proven escalation paths. When remote support isn’t enough, our skilled AV field engineers are on standby to provide on-site assistance where and when you need it.
Our AV support services include:
Remote AV help desk for first-line fault diagnosis
First-line fault diagnosis and troubleshooting to quickly resolve issues without the need for a site visit
Escalation to certified AV field engineers for onsite troubleshooting
Onsite troubleshooting and repair by accredited AV engineers when remote resolution isn’t enough.
Preventative maintenance and routine health checks
Scheduled inspections to reduce downtime, extend equipment life, and maintain consistent performance.
Firmware updates and patching for AV systems
Keeping your AV systems up to date with the latest patches and firmware for security and stability.
End-user and concierge support for high-profile meetings
White-glove assistance for executives and high-profile meetings, ensuring flawless experiences every time.
Proactive monitoring and issue detection (where supported by hardware)
Real-time monitoring and issue detection (where supported by hardware) to identify and address problems before they disrupt your business.
AV Design & Consultancy
We design AV systems that work — not just technically, but operationally. Whether you're planning a new office, upgrading meeting rooms, or rolling out collaboration tools regionally, we ensure your AV solution is fit for purpose, scalable, and aligned with your business needs.
Our consultancy approach is practical and vendor-neutral. We don’t push brands — we design around your use case, budget, and long-term goals. From early-stage planning to final handover, we act as your trusted advisor, working alongside architects, project managers, and IT to ensure integration is seamless.
Our AV design and consultancy services include:
AV needs assessment and user workflow analysis
Understanding how your teams collaborate to design solutions that enhance productivity and user experience.
Room standards and AV solution architecture
Defining room types, standardised designs, and technical frameworks to ensure consistency across sites.
AV system schematics, BoMs, and scope documentation
Producing detailed schematics, bills of materials (BoMs), and scopes of work for accurate procurement and delivery.
RFP development and vendor evaluation for AV systems
Supporting tender processes with clear documentation and impartial vendor evaluation.
Technical project management and client representation
Acting as your representative to oversee installation, integration, and coordination with other contractors.
Post-install validation, tuning, and sign-off
Conducting thorough testing, tuning, and user acceptance to guarantee performance and reliability.
LED Video Walls
LED video walls deliver exceptional visual impact for boardrooms, lobbies, control centres, and event spaces. We design, supply and install high-resolution indoor and outdoor LED displays tailored to your environment, with options ranging from fine-pitch meeting room walls to large-format public display systems.
Our team handles every stage — from site assessment and technical planning to structural design, mounting, calibration and integration with control systems. We ensure your LED wall is not only visually stunning but also reliable, serviceable, and compatible with your AV and IT ecosystem.
We offer vendor-neutral advice and work with leading brands to match the right product to your needs — whether that’s seamless ultra-thin panels for close-range viewing, or durable high-brightness displays for challenging environments.
Our AV services include:
Custom design and visualisation
Supply and installation
AV control system integration
Ongoing support and servicing
How can PTS help you?
Our Clients
Cloud Services Company
Comprehensive infrastructure design for a new office space in a premium Shanghai building for a global cloud services leader.Premier League Football Team
Full infrastructure design, procurement and installation management for regional offices, with ongoing IT managed services support.Global Financial Services Company
Infrastructure consultancy, design, and project management for new premium office spaces for a top financial services firm.Groceries and Merchandising
24/7 Helpdesk to provide comprehensive support for the infrastructure and networks in regional offices.ISO Certifications
At PTS Hong Kong we are always striving for ever greater delivery efficiency, security and process management. This focus on quality translates into outstanding services delivered to our clients. We take service management seriously, it is this operational excellence which gives you, the client, confidence that your technology will deliver when you need it the most.
Because of this relentless pursuit of service management efficiency, we at PTS Hong Kong have recently been awarded the ISO 20000-1 (IT Service Management) globally recognised certification. PTS is now also certified in ISO 27001 (Information Security). We operate on the basis of continual service improvement, we can always do more, do better and improve the services that we offer our clients.
International School
Server, storage, networks, and on-site IT support management, with complex infrastructure and Wi-Fi rebuild projects for a prestigious school.
Asset Management Company
Regional projects in cabling, infrastructure, data centers, and networks, along with IT and FM managed support services across APAC.
