IT Support & Managed Services
Providing IT Support in Hong Kong, China & APAC — Expert, Proactive, Reliable
Reliable IT Support in Hong Kong and APAC
PTS provides dependable IT support for businesses in Hong Kong, China, and the wider APAC region. We combine a multilingual helpdesk with responsive on-site engineers and proactive monitoring to keep your teams productive. Our services are trusted by both SMEs and international firms who need managed IT support they can rely on.
Flexible Packages, Regional Coverage
We provide same-day IT support across Hong Kong and ongoing monitoring to prevent issues before they cause downtime. Support packages can be tailored to your needs, whether that means office-hours cover or extended assistance as your business grows. With PTS as your partner, you gain clear communication, responsive service, and IT support designed around you.
Structured Processes, Broad Expertise
With proven processes aligned to ISO 20000 and ISO 27001, every issue is logged, tracked, and resolved consistently. We cover everything from day-to-day Microsoft 365 support and Wi-Fi troubleshooting to cloud migrations, server management, and compliance planning. Our practical approach ensures your IT runs smoothly while adapting to your business goals.
Multilingual Helpdesk Support
ISO-certified service desk in Hong Kong delivering responsive first-line support in English, Cantonese and Mandarin. See our Support Packages.
On-site IT Engineers
Skilled engineers available for urgent and scheduled visits across Hong Kong, China and APAC, providing reliable in-person resolution.
Proactive Monitoring & Management
24/7 monitoring, patching and maintenance of networks, servers and endpoints to prevent issues before they impact users. Linked to our IT Projects & Infrastructure.
Cloud & Microsoft 365 Support
Hybrid and cloud-native assistance across Azure, AWS and Microsoft 365. Regional guidance via our M365 in China guide.
PTS Delivers World Class Managed IT Services
World-Class Managed IT Services in Hong Kong
PTS delivers managed IT services in Hong Kong that go beyond fixing issues, we keep your technology environment running securely and efficiently so your teams can focus on business goals. As an IT outsourcing partner, we manage and optimise the infrastructure your operations depend on, including servers, networks, data centres, cloud platforms, and firewalls.
A Proactive, Business-First Approach
Our model is proactive, with continuous monitoring, preventative maintenance, and capacity planning to identify and resolve risks before they disrupt your operations. By focusing on long-term reliability, scalability, and security, we adapt your IT backbone to meet evolving business needs across Hong Kong, China, and APAC. From system design and implementation through to optimisation and planning for your businesses adoption of AI based systems, PTS ensures your IT is resilient and ready to support growth.
Core services
Multilingual Helpdesk Support
Responsive IT support in English, Cantonese, and Mandarin for teams across Hong Kong. We resolve everyday issues such as Microsoft 365 login errors, email sync failures, VPN access problems, and Teams meeting disruptions. Requests are logged and tracked so you can see patterns and trends across your business. Flexible support packages are available, from office-hours coverage to extended options that scale with your needs. Learn more in our Support Packages.
On-site IT Assistance
When issues require a hands-on approach, our engineers provide same-day visits across Hong Kong Island, Kowloon, and the New Territories, with next-day availability across APAC. Typical scenarios include hardware failures, Wi-Fi coverage fixes, server upgrades, and office relocations. Many clients choose a hybrid model combining proactive monitoring with planned site visits. Learn more about our Support Packages.
Proactive IT Management
Prevent issues before they affect users. We monitor servers, firewalls, and networks, apply regular patching, and schedule preventative maintenance to keep systems secure and stable. Clear reports provide transparency into service levels and highlight areas for optimisation. See how this connects with our Wi-Fi Services.
IT Audits & Reporting
Gain visibility into risks, compliance gaps, and improvement opportunities. Our audits cover infrastructure, network security, user access, and licensing, with practical recommendations to reach best-practice standards. Detailed reporting highlights performance trends and where investment delivers the most value. Learn more about Technology Consultancy & Project Management.
Cybersecurity Oversight
Protect your business from phishing, malware, and ransomware. We provide email security gateways, intrusion detection, vulnerability scanning, and incident response planning. Regular phishing simulations and awareness training help staff become a strong first line of defence. Explore our dedicated Cybersecurity services.
Server Management
Keep physical and virtual servers secure, performant, and available. We handle OS patching, monitoring, capacity planning, and lifecycle management, extending the value of existing infrastructure while planning for growth. We also support migrations to newer platforms or the cloud when appropriate. Learn more in our Cloud & Microsoft 365 Support.
Storage Solutions
Scalable, resilient storage with lifecycle policies, backup integration, and warranty management. Whether SAN/NAS or cloud-based storage, we balance performance, security, and cost. Solutions integrate with disaster recovery and continuity planning. Read more in our blog on IT Procurement in APAC.
Network Operations
Fast, stable connectivity for collaboration and applications. We monitor LAN, WAN, and Wi-Fi, fine-tune configurations, and troubleshoot issues. Predictive and physical Wi-Fi heat mapping eliminates blind spots — especially important in Hong Kong’s high-density offices. Firewalls and VPNs are tuned to balance performance with security. Learn more on our Wi-Fi Services page.
Cloud Infrastructure
Design, migrate, and manage secure environments across Microsoft 365, Azure, and AWS. We support hybrid setups and cost optimisation so you gain flexibility without risk. For organisations operating in both Hong Kong and Mainland China, we advise on tenant strategy, compliance, and connectivity. See more under our Cloud Solutions & Migrations.
Data Centre Infrastructure
Structured design, upgrades, and relocations for on-prem and colocation environments. Services include cabling, racking, containment, cooling, and power calculations. During relocations, we handle full de-racking and re-installation to minimise downtime. Learn more in Technical Moves & Relocations.
IT Management Documentation
Create and maintain runbooks, asset records, and configuration standards so systems are managed consistently. Documentation accelerates troubleshooting, supports audits, and reduces risk when staff change. Find out more under our Service Management.
Service Reporting & Change Control
Upgrades, patches, and new deployments are approved, tested, and implemented through structured change processes to avoid disruption. Monthly reporting covers incident trends, response times, and improvement actions. Vendor performance is tracked so you have a complete view. See inclusions in our Support Packages.
Key IT Support Services
Multilingual Helpdesk Support
Our multilingual helpdesk provides responsive IT support in English, Cantonese, and Mandarin, helping diverse teams across Hong Kong and the wider region. With fast response times, clear communication, and consistent follow-through, we keep staff productive and resolve issues quickly.
- IT helpdesk in Hong Kong
Resolve everyday issues such as Outlook not syncing, Teams call quality problems, VPN login failures, and device configuration. - Fast acknowledgement and resolution
Critical incidents are prioritised and acknowledged promptly, with most common issues fixed within the same business day. - Support across business platforms
Assistance with Microsoft 365, Windows, macOS, and common collaboration and security tools. - Flexible support options
Choose office-hours coverage or extended packages to match how your teams work. - Structured, transparent service
Every request is tracked and reported, giving visibility into common issues and long-term trends.
On-site IT Engineers
When issues require a hands-on solution, our on-site engineers deliver fast, professional support. Based in Hong Kong, they provide same-day cover across Hong Kong Island, Kowloon, and the New Territories, with next-day availability across APAC.
- On-site IT support in Hong Kong
Engineers available for urgent visits and planned maintenance windows. - Typical scenarios handled
Hardware failures, Wi-Fi troubleshooting, office relocations, network outages, and new system installations. - Experienced technical expertise
Skilled across Microsoft, Cisco, VMware, and networking environments for broad coverage. - Planned maintenance and projects
Schedule visits for patching, upgrades, and infrastructure refreshes with minimal disruption. - Hybrid IT support model
Combine proactive remote monitoring with on-site presence for a balanced, cost-effective approach.
Cloud & Microsoft 365 Support
Cloud platforms are central to modern business, but migration and management can be complex. We help organisations adopt and manage Microsoft 365, Azure, and AWS, providing clear planning, seamless execution, and ongoing optimisation for performance, security, and cost control.
- Microsoft 365 migration in Hong Kong
End-to-end projects covering mailboxes, OneDrive, Teams, and SharePoint with minimal downtime. - Cloud IT support for businesses
Ongoing troubleshooting and management of Azure, AWS, and Microsoft 365, including permissions, backup, and cost optimisation. - Compliance for Hong Kong and China
Practical guidance on data handling and access constraints so collaboration remains smooth across regions. - Hybrid and multi-cloud solutions
Design and support for environments that mix local infrastructure with cloud services for resilience and scalability. - China-specific Microsoft 365 experience
Support for tenant setup, access challenges, and performance tuning unique to the mainland environment.
Cloud & Cybersecurity Expertise
Cloud Solutions & Migrations
We specialise in designing and managing secure cloud environments tailored to your business. From hybrid infrastructure to fully cloud-native deployments, we plan and execute migrations with minimal disruption while improving security and performance for teams in Hong Kong and across APAC.
Design and operate your cloud
Reference architectures for Microsoft 365, Azure and AWS; identity and access (Entra ID), network design (VNets/VPN/ExpressRoute), backup and disaster recovery patterns.Plan and run Microsoft 365 migrations
Cutover or staged mailbox moves, SharePoint information architecture, Teams governance, OneDrive rollout and user adoption — all with clear change communications.Hybrid cloud done properly
Keep critical workloads on-premise while moving collaboration and file services to the cloud; consistent policy, monitoring and patching across both.Cost and performance optimisation
Rightsizing, storage tiering, lifecycle policies and reserved capacity to keep spend under control; performance tuning for remote and mobile users.Operate in Mainland China with confidence
Practical guidance on Microsoft 365 tenant strategy, data access patterns, latency optimisation and policy alignment for organisations working in both Hong Kong and Mainland China.
Cybersecurity Protection
Cybersecurity in Hong Kong is an essential part of our managed IT services. We combine preventative controls with rapid detection and user education to reduce risk without slowing your business down.
Network and endpoint protection
Firewalls, secure remote access, endpoint protection and patching to harden laptops and servers used across Hong Kong offices and remote sites.Email security and phishing defence
Email security gateways to block spam, malware and impersonation; phishing simulations and follow-up training to lift staff resilience.Threat monitoring and response workflow
Alert triage, escalation to engineers, containment steps and post-incident reviews — all tracked through the service desk so you have full visibility.Vulnerability management
Regular scanning, prioritised remediation and maintenance windows that fit your trading hours to minimise disruption.Policy and compliance support
Practical alignment with Hong Kong’s PDPO for your technology including data for AI based systems and typical enterprise controls (password, MFA, device standards), plus incident communication templates.
Contact us.
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Our Clients
Cloud Services Company
Comprehensive infrastructure design for a new office space in a premium Shanghai building for a global cloud services leader.Premier League Football Team
Full infrastructure design, procurement and installation management for regional offices, with ongoing IT managed services support.Global Financial Services Company
Infrastructure consultancy, design, and project management for new premium office spaces for a top financial services firm.Groceries and Merchandising
24/7 Helpdesk to provide comprehensive support for the infrastructure and networks in regional offices.ISO Certifications
At PTS Hong Kong we are always striving for ever greater delivery efficiency, security and process management. This focus on quality translates into outstanding services delivered to our clients. We take service management seriously, it is this operational excellence which gives you, the client, confidence that your technology will deliver when you need it the most.
Because of this relentless pursuit of service management efficiency, we at PTS Hong Kong have recently been awarded the ISO 20000-1 (IT Service Management) globally recognised certification. PTS is now also certified in ISO 27001 (Information Security). We operate on the basis of continual service improvement, we can always do more, do better and improve the services that we offer our clients.
International School
Server, storage, networks, and on-site IT support management, with complex infrastructure and Wi-Fi rebuild projects for a prestigious school.
Asset Management Company
Regional projects in cabling, infrastructure, data centers, and networks, along with IT and FM managed support services across APAC.
